Challenge
The Community Preservation Corporation, a not-for-profit corporation sponsored by more than 80 financial institutions, wanted to significantly increase lending volume, and turned to DOOR3 to increase efficiency to make the expansion work. A number of processes and systems would have to change for CPC to achieve its goals, as John McCarthy, Executive Vice President, noted: "We knew that process constraints would limit further expansion. We engaged DOOR3 to analyze the process, find the bottlenecks, and provide strategic solutions."
Approach
DOOR3 spent time with CPC executives to fully understand their process and listened closely as they described their needs. DOOR3 worked together with the client team to develop a strategic analysis that took into account CPC's unique challenges. McCarthy was impressed with the results: "What DOOR3 brought to the table right away were relevant expertise, strategic focus, powerful analytical techniques, the ability to really listen to client needs, and a commitment to delivering value on time and on budget."
Results
DOOR3 and CPC continue to work together to create solutions tailored for CPC's strategic goals, staff, and technology platform.